Privacy Policy

Chelburn Precision Limited is committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

Who We Are

Chelburn Precision Limited is a UK-based precision machining company. We are the data controller for any personal data you provide to us. Our registered address is Unit 2, Transpennine Trading Estate, Gorrels Way, Rochdale, Lancashire, OL11 2PX.

What Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Project details, technical specifications, purchase order information
• Communication Records: Emails, phone call records, meeting notes
• Website Data: IP address, browser type, pages visited (through cookies)
• Financial Information: Billing addresses, payment terms (we do not store payment card details)

How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders and service requests
• Communicating with you about projects, quotes, and deliveries
• Providing customer support and technical assistance
• Maintaining business records and accounts
• Improving our services and website functionality
• Complying with legal and regulatory requirements

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: To operate our business effectively and provide quality services
• Legal Compliance: To meet our legal and regulatory obligations
• Consent: Where you have given specific consent for certain processing activities

Data Sharing

We may share your personal data with:

• Trusted suppliers and subcontractors who assist in delivering our services
• Professional advisors (accountants, lawyers, auditors)
• Regulatory authorities when required by law
• IT service providers who support our systems and infrastructure

We ensure all third parties are bound by appropriate confidentiality and data protection obligations.

Data Retention

We retain personal data for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, accounting, and reporting obligations
• Resolve disputes and enforce agreements

Typically, we retain customer data for 7 years after the end of the business relationship, unless longer retention is required by law.

Your Rights

Under GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure IT systems, access controls, staff training, and regular security reviews.

Cookies

Our website uses cookies to improve functionality and user experience. You can control cookie settings through your browser preferences. For more information about our use of cookies, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.